Warranty Information
All purchases carry a 1-YEAR WARRANTY against defects in materials and workmanship. I will repair or replace any item with defects and reimburse your cost of economy postage to return it to me, and I will ship it back to you at my cost. If I cannot repair or replace it I will give you your choice of a store credit or a full refund of your purchase price including tax and your original shipping cost. It's that simple.
Satisfaction guarantee
In addition I give you a 30-DAY FULL SATISFACTION GUARANTEE. You have 30 days after receiving your purchase to return it for any reason in its original condition and I will give you a full refund of the purchase price and tax. You pay only the shipping.
The 30-DAY FULL SATISFACTION GUARANTEE applies to MADE TO ORDER items and CUSTOM ORDERS as well as stock items, but the refund policy is a little different. MADE TO ORDER items and CUSTOM ORDERS often require special materials and may be designed and sized specifically for you, so if returned they will have to be carried in inventory until the right buyer comes along. So, if you cancel a MADE TO ORDER item or a CUSTOM ORDER before it is sized I will give you a full refund less the cost of any special materials ordered for it. If you cancel it or return it after it is sized I will charge for special materials plus a 25% restocking fee, and refund the balance.